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Beepo Case Study

Beepo Increased Agility and Philippines to Australia Call Quality

After switching to a cloud-hosted Yamo phone system, Beepo’s Philippines-based agents can make and receive calls on behalf of their Australian customers in a clear, reliable and cost-efficient manner.

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Unclear, expensive calls

Beepo needed a way for their agents to make calls to Australia, without the associated expense of international calls. However, when it came to finding a robust voice solution for his three hundred staff in the Philippines, Dennis Fiel, IT Manager, had his fair share of frustrations. “I have experienced so many headaches with other providers”, said Fiel, who struggled with calls that were unclear and dropped in and out.

Beepo required a solution that met the following requirements:

  • Timely provisioning of new team members

  • Excellent call quality between the Philippines and Australia

  • Avoid international call rates

  • Ability to use Australian phone numbers

  • A specialised team to assist with phone system operations

Improved efficiency and call quality

When comparing providers, Fiel is extremely strict, and rightly so. “When looking for a provider, we screen on quality, efficiency, and support capability. It is important that they can provide a reliable service and support our agents.”, “But nowadays, a lot of providers out there are just terrible.”

Yamo worked with Beepo to deliver a cloud-hosted phone system, connected to Australian telephony infrastructure. This configuration allows them to make and receive calls from the Philippines, on behalf of their Australian customers, at the same cost as calls within Australia, and with excellent quality. “Calls between the Philippines and Australia are now very clear,” states Fiel.

Beepo are now able to offer a telephone service as an add-on to their existing offerings, and have this service completely managed by Yamo. “In the past, I have managed VoIP infrastructure myself,” says Fiel, relieved, “this is just so much easier.”

About Beepo

Beepo is an Australian owned outsourcing company operating in the Philippines. With Beepo, outsourcing is accessible for businesses of all shapes and sizes. Their primary focus is to help businesses grow sustainably with the help of offshore staff.

Industry: Outsourcing

Business Size: Large Business (250+ Employees)

Solution: Cloud Phone System

If you run an outsourcing business and need your staff to make calls on behalf of your customers, speak to us about our BPO services.


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