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Omnichannel Agent Desktop – Local Measure Engage for Amazon Connect

LOCAL MEASURE ENGAGE FOR AMAZON CONNECT

Omnichannel agent desktop software with a single inbox.

Purpose-built for Amazon Connect, Engage for Amazon Connect is an omnichannel agent desktop for contact centers to manage inbound customer communication across Voice, WhatsApp, Facebook Messenger, Twitter, WeChat, Apple Business Chat, email, web chat and SMS via a single inbox.

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How does it work?

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Connect your channels

We will connect your inbound channels to Local Measure Engage for you.

Setup contact routing

We will setup your Amazon Connect call routing and integrations.

Engage your customers

Agents can now engage with customers from all channels in the one place.

Features

Simplify your contact centre and empower your agents to provide better customer service.

Single Omnichannel Inbox

Voice, WhatsApp,
Twitter, Facebook Messenger, WeChat*, Apple
Business Chat, email, web chat and SMS

Automated Response Snippets

Automate messages for faster responses.

Case Management

Add notes and close queries using pre-defined resolution codes.

Customer Profiles

View conversation history and link your CRM to your agent desktop.

Knowledge Base Integration

Auto-surface relevant articles to agents, based on the chat transcript.

Task Routing

Log and track follow-up tasks that require human attention.

Improve customer experience

Local Measure Engage allows your agents to service your customers using a variety of inbound channels. Extend your contact capabilities beyond voice and improve your customer experience.

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Streamline contact centre operations

Manage customer conversations across voice and all digitial channels in the one place. Simplify your contact centre setup to increase agent productivity and reduce cost-to-service.

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Frequently Asked Questions

Have a question? Check below or contact us for more help.

How much does Local Measure Engage cost?

Local Measure has four consumption-based tiers, plus a new “On Demand” tier that only charges per call, message or task. For more information, see their AWS Marketplace Listing.

Pricing varies depending on factors such as deployment size, integrations required, and your average contact centre usage. To find out how much Local Measure Engage will cost you, please speak with our friendly team.

Can Yamo provide a TCO (Total Cost of Ownership)?

Yes. As an AWS APN partner, we can work with you and AWS to determine Total Cost of Ownership so that you can compare it to your current provider or budget. We offer this service at no charge.

What professional services does Yamo offer?

Yamo is a partner of Local Measure and Amazon Web Services. This means that we can:

  • Create your Amazon Connect contact centre
  • Configure your Amazon Connect contact centre based on your requirements
  • Connect your Amazon Connect contact centre to Local Measure Engage
  • Assist you in connecting your channels (social media, SMS, email, voice) to Local Measure Engage
  • Connect your Salesforce Knowledge Base to Local Measure Engage
  • Connect your CRM to Amazon Connect

What managed services does Yamo offer?

Yamo can manage your Amazon Connect contact centre for you. For Amazon Connect Managed Services pricing, please click here.

Book A Demo

Want to learn more about Local Measure Engage for Amazon Connect? Get in touch using the form below and we will reach out to schedule a demo.

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