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Microsoft Teams

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Make Microsoft Teams your phone system.

A Microsoft Teams Phone System allows you to contact your customers on their mobile or fixed-line telephones using Microsoft Teams, the exact same way that you make a normal Teams call to another staff member.

    What is Microsoft Teams Phone System?

    A revolutionary new way to power your customer conversations. Microsoft Teams Phone System makes users more productive by allowing them to call any mobile, landline or toll-free service using Microsoft Teams.

    Get started quickly

    Be up and running in as little as one business day. Our expert team will ensure that you can start contacting your customers via Microsoft Teams quickly.

    Unify communications

    Reduce complexity by using a single platform for phone calls and video conferences between your staff and your customers.

    Reduce costs

    We leverage Australia’s leading telephony carriers to bring highly competitive fixed and pay-as-you-go rates, to ensure that you are getting the best possible price.

    How does it work?

    With a Teams Phone System, you turn Microsoft Teams into your phone system. Users can take customer calls from within Microsoft Teams on their computer, smartphone or desk phone.

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    Auto Attendant

    Route calls based on a caller’s keypad or voice input.

    Cloud Voicemail

    Access your voicemail from anywhere in the world, from any device.

    Teams-Certified Phones

    Devices factory-configured to work flawlessly with Microsoft Teams.

    Smartphone Calling

    Make calls from your smartphone, using your business number.

    Call Queues

    Custom welcome prompts, music on hold and shared voicemail.

    Call Recording

    Easily record calls for compliance and training.

    Frequently Asked Questions

    What is Microsoft Teams Phone System?

    Microsoft Teams Phone System is a product offered by Yamo that allows you to connect your Microsoft Teams account to the Public Switched Telephone Network (PSTN) and allows you to make and receive calls to and from your customers using Microsoft Teams.

    Which Microsoft Teams license do I need?

    We require your users to have either an Office 365 E5 or E3 + Business Voice (without calling plan) license. For more information, please contact us using the form at the top of the page.

    Do you offer support?

    All plans are offered as a complete, end-to-end managed service. This means we will assist you with everything from design and migration, to moves, adds, changes and technical support.

    Can I use my existing phone numbers?

    Yes, you can transfer your phone numbers from your existing service provider. Simply raise a case with us and we will walk you through the process.

    Which phones are supported by Microsoft Teams Phone System?

    To use Microsoft Teams Voice, you do not need a phone. You just need your computer and a headset to make calls right out of Teams. We also offer Microsoft-certified desk phones and conference phones to provide a flawless experience. Speak to our team to learn more.

    Do offer solutions other than Microsoft Teams?

    Yamo offers a variety of services for different use cases. For office phone systems without Microsoft Teams, have a look at 3CX. For contact centres, we recommend checking out Amazon Connect.

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